Privacy Policy
This Privacy Policy describes how Limited Drop ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from limited-drop.com (the "Site"). This Policy also applies when you otherwise communicate with us regarding the Site.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from a variety of sources over the past 12 months. The types of personal information we collect and how we use it depend on how you interact with us.
In addition to the specific uses outlined below, we may use your personal information to communicate with you, improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our Services, our rights, and the rights of our users.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information", we mean any information that identifies, relates to, describes, or can be associated with you. Below are the categories of personal information we collect:
- Information We Collect Directly from You
- Contact details: Name, address, phone number, and email.
- Order information: Billing and shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, and security questions.
- Customer support information: Information you provide when contacting us for support.
- Some features of the Services may require you to provide us with certain personal information. You may choose not to provide this information, but it may limit your access to certain features.
-
Information We Collect Automatically
We may automatically collect information about your interaction with the Services ("Usage Data") through Cookies and similar technologies. This may include device information, browser type, network connection details, IP address, and interaction data. -
Information We Obtain from Third Parties
We may also collect information from third-party services such as: - Vendors supporting our Site (e.g., Shopify).
- Payment processors to facilitate payments (e.g., credit or debit card information).
- Marketing and business partners who use tracking technologies like cookies or pixels to provide advertising.
How We Use Your Personal Information
-
Providing Products and Services
We use your personal information to process payments, fulfill orders, manage your account, arrange for shipping, and facilitate returns and exchanges. We also work with Shopify to provide you with an optimized shopping experience. -
Marketing and Advertising
We may use your personal information to send marketing and promotional communications, including emails, texts, or advertisements. If you are in the EEA, we do this based on our legitimate interest in selling our products under EU laws (Art. 6 (1) (f) GDPR). -
Security and Fraud Prevention
We use your personal information to detect, investigate, and take action against fraudulent or illegal activity. This helps us maintain a secure website for you and other users. If you're in the EEA, this is also in line with EU law (Art. 6 (1) (f) GDPR). -
Communicating and Improving Services
We may use your personal information to provide customer support, respond to inquiries, and improve our Services.
Cookies
We use Cookies to enhance your experience on our Site. For more details on how Shopify uses Cookies to power our store, visit Shopify's Cookie Policy. Cookies help us remember your preferences, run analytics, and improve our Services.
Most browsers accept Cookies by default, but you can adjust your settings to remove or block them. Please note, blocking Cookies may impact your user experience or prevent certain features from functioning correctly.
Global Privacy Control (GPC)
Our website recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses of your personal information, such as targeted advertising. If you enable GPC, we will apply this opt-out request for the associated device and browser. Other "Do Not Track" signals are currently not supported.
How We Disclose Personal Information
We may share your personal information with third parties under the following circumstances:
- With vendors or service providers (e.g., IT services, payment processors, customer support).
- With business and marketing partners for advertising purposes.
- With affiliates within our corporate group.
- In connection with business transactions, such as mergers or acquisitions.
- To comply with legal obligations or protect our rights.
User-Generated Content
If you submit reviews or content through our Services, be aware that these submissions are public. Once made public, we cannot control how others will use or share your information. Please avoid sharing sensitive personal information in public areas.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of these external sites. Please review their policies before sharing your personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe your child has provided us with their personal information, please contact us, and we will delete it.
Security and Retention of Your Information
While we take steps to protect your personal information, no method of transmission is completely secure. If you send sensitive information, please avoid using unsecured channels. We retain your personal information as long as necessary to fulfill legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal information.
- Right to Delete: Ask us to delete your personal information.
- Right to Correct: Request correction of inaccurate information.
- Right to Portability: Request transfer of your information to another party.
- Right to Opt-Out: Opt out of selling or sharing personal information, or targeted advertising.
To exercise any of these rights, please contact us using the details below.
Complaints
If you are unsatisfied with how we handle your complaint, you may appeal our decision by contacting us or filing a complaint with your local data protection authority.
International Users
We may transfer your personal information outside of your home country. When we transfer data out of Europe, we use legally approved mechanisms like the European Commission’s Standard Contractual Clauses.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Limited Drop
Limited_drop@limited-drop.com