Return Policy

Shipping and Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at limited_drop@limited-drop.com. Please note that returns will need to be sent to the following address:
1800 SW 23 Ave, Fort Lauderdale, Florida 33312.

If your return is accepted, we’ll send you a return shipping label (return shipping will be at your expense), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at limited_drop@limited-drop.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), underwear, swimwear, and any other hygiene-sensitive items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

 

European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
Once we’ve received and inspected your return, we will notify you whether the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at limited_drop@limited-drop.com.